Good evening. I don't know if you're familiar with our problem that was spammed on #general a few days back. My friend and I are unable to do anything with our e-mails since we are not receiving any confirmation e-mails whatever we do.
We are basically trying to transfer the character from his account for two weeks now and unable to do so. They said I should film a video of us trying to transfer and not getting the e-mail, which I did, but no response for days now. The premium gold points are ready to be used, but we are unable to do so.
I don't know if you are able to help, but I'm trying anything I can to transfer the character. What's weird is that I recieved the conformation email for my forum registration but I can't recieve the email's for the charcater transfers or email change. If there's a workaround of you using the points and transfering the character, that would be great.
Thanks, sorry for the disturbance, I'll post the video below
https://easyupload.io/3cxqs8
