Arkkrock

good day: has been 5 days since Realize the requirements for migrating my character, but still fails. I hope you can help me with this. my account name is: Asyen and my character is called Nalashre but there is already a character named Nalashre on the server, even if I change the name, because you might not be 2 characters with the same name. when I enter my account pandashan, I see that my character no longer exists since several days ago. I really hope they can help. thank you very much.