1. Name of character, which has been banned/muted.
Not a character, account, i don't know if i can get it into public. (The account name.)
2. The realm, where you have been banned/muted.
The whole server.
3. The reason of your ban/mute. You can look at it in control panel.
"Cheats", Использование сторонних программ exactly, (copy&paste)
4. Date and time, when you have been banned/muted.
I don't know, 2 days ago i think.
5. Time of your ban/mute. Until what date you are banned/muted.
until 2016-04-22 22:40:59
6. Why do you think we should unlock you? Describe in detail what happened.
I have never in my life downloaded a third-party program that can be used to modify World of Warcraft. Yes, i did, and it is ISBoxer, which is used for multiboxing, which is allowed. I did not use it in PvP or Battlegrounds since it is not possible without the /follow function, i only used it for dungeon clears and gold farming. Yesterday i tried logging in and the game just instantly crashes. Nothing like "your account has been suspended" or anything, so i tried to log-in to my secondary account and works fine. So i went to the control panel and saw i have been banned for cheating, for which i laughed, because it's absurd.
7. The link to thread with the complaint on you. If this is in the forum.
Haven't seen one.