User Agreement and Refund Policy

USER AGREEMENT

 

of https://pandawow.me/ web site

 

Hereby the Site Administration https://pandawow.me / (hereinafter referred to as the Administration), offers any capable individual (hereinafter referred to as the User) to use the services provided on the site https://wowcircle.net / (hereinafter referred to as the Project) under the terms of this User Agreement.

This Agreement is a public offer in accordance with Article 437 of the Civil Law of Russian Federation, i.e. it contains all the essential terms of the agreement concluded between the Administration and the User.

The acceptance of the offer is carried out by the User's actions indicating acceptance (conclusive actions), including, but not limited to, by registering on the Project Website (creating an Account), using the Project website and related pages on the Internet, downloading software posted on the Project website, as well as in any other way indicating about the User's desire to use the services of the Administration. In case of acceptance of this offer, an agreement is concluded between the parties on the basis of Article 434 p.2 and Article 438 p. 3 of the Civil Law of Russian Federation.

An agreement in electronic form is legally equivalent to an agreement drawn up in writing and signed by the Parties, including certified by the handwritten signatures of the Parties.

 

Considering the importance of the above, the User is strongly advised to carefully read the contents of this User Agreement, as well as its annexes (if any) and additional documents (Project Rules) regulating the activities of the Project and, in case of disagreement with any provision of these documents, it is proposed to refuse to purchase and use the services provided by the Administration.

 

1. Terms and definitions

 

• Project — this is an identified place on the Internet (virtual space) in which information is located, designed and structured in a certain way. For the purposes of this Offer, a website located on the Internet at the following address is recognized as a Project: https://pandawow.me/.
• User – a capable person who has accepted this Agreement. The user can only be a person over the age of 18 or who has full legal capacity in accordance with the Civil Law of Russian Federation. If the Administration reveals the fact that the User is under 18 years old or does not have full legal capacity in accordance with the Civil Law of Russian Federation, the Administration has the right to suspend the provision of services, block the Account, as well as apply other liability measures established by the rules of the Project.
• Account – the User account required to use the Project. To create an Account, the User registers on the Project Website by filling out the appropriate form. Each account is assigned a dynamic identification number (ID).
• Services - provided by the Administration within the framework of the Project. The list of services provided by the Administration is fully specified in section 2 of the Agreement, all other services are provided by third parties on the terms determined by such third parties.
• Agreement – this user agreement, which contains a list of rules and regulations on the basis of which the Project operates, as well as all the processes of the relationship between the Administration and the User.
• Project Rules – a set of rules and regulations governing the work of the Project. The list of such Rules and the procedure for their application is described in section 3 of the Agreement.
• Party – any of the parties to the Agreement, Parties - when both Parties are mentioned.

 

In this Agreement, terms that are not defined in this section "Terms and Definitions" may be used. In the absence of an unambiguous interpretation of the term in the text of this Agreement, the interpretation of the term defined in the Project rules, as well as on the Project forum, should be guided.

In the absence of an unambiguous interpretation of the term in the Project rules and on the Project forum, the interpretation defined in the gaming community on the Internet in similar projects is used.

 

2. Subject of the Agreement

 

• Within the framework of this Agreement, the Administration provides the User with free services for the use of the Project. Such services include the following:
  • Providing an opportunity to use the site https://pandawow.me/, including viewing it, registering an Account and using an Account in other services on the Internet related to the Project¹;
  • Providing an opportunity to use the Project Forum (https://forum.pandawow.me/);
  • Downloading software hosted on the site https://pandawow.me/ and used in the Project. To use such software, the Administration provides the User with a simple (non-exclusive) license valid for the entire term of this Agreement.
  • Other services provided on the website https://pandawow.me/ at the time of the User's request for services, unless other information is contained on this site.
  • The services are provided by the Administration remotely online on the Internet, in connection with which the User receives the result of the provision of services at the time of their provision, which is recorded by the software used by the Administration (logging).
  • As part of the Project, the User, having an Account, gets the opportunity to use it in the following list of electronic software resources:
  • Project Website - https://pandawow.me/;
  • Project Forum - https://forum.pandawow.me/;
  • The software specified in clause 2.1.1. of the Agreement;
  • The software specified in clause 2.1.3. of the Agreement;
  • The Administration has the right to change (supplement, shorten) the list of such electronic resources and software by posting on the website https://pandawow.me/ or the Project's forum for relevant information. A separate notification of each User about this is not required, since the User undertakes to monitor changes to this Agreement on an ongoing basis.
  • The electronic resources and software specified in clause 2.3. of the Agreement also additionally allows Users to get a new experience of interaction with each other, additional formats of gameplay in the World of Warcraft computer game through the use of the World of Warcraft PandaWoW game mod developed and maintained by the Administration (hereinafter referred to as Additional Features).
  • In addition to the specified electronic resources and software, the User is given the opportunity to use Additional Features on game servers operating within the framework of the Project. At the same time, the Administration provides only informational and technical assistance for such use of additional opportunities.

   

 

¹ Such services include the following electronic services on the Internet:

 

• Discord (discord.com);
• Team Speak (https://www.teamspeak.com);
• Rage MP (https://rage.mp/)
• Other software that can be used by the User within the framework of the Project.

The terms of use of such software are established by their copyright holder. Claims and questions regarding the use of this software should be sent directly to their copyright holders and authorized persons.

 

3. Project Rules

 

• The Project Rules include the following list of documents regulating the activities of the Project:
• Rules posted on the link - https://forum.pandawow.me/showthread.php?t=244410;
• Project Forum Rules - https://forum.pandawow.me/showthread.php?t=244408;
• The rules of the corresponding game server posted on the forum - https://forum.pandawow.me/, including the rules posted on the page of the corresponding server on the forum, as well as rules regarding individual events, organizations, the procedure for filing and reviewing complaints, appealing punishments, etc., related to this game server;
• Other rules posted on the Project forum and on the Project website, including both their main pages and subpages, forum topics and subtopics, etc.
• The Project Rules apply within the framework of the Project, including the Project forum, official Project groups on social networks, Discord, as well as gameplay within Additional Features.
• The Project Rules are binding on all Users and are an integral part of this Agreement.
• The Administration monitors compliance with the rules of the Project as a whole. On a separate game server, compliance with the Project rules is monitored by its administrators.

 

For violation of the Project rules, the Administration and administrators of the respective game servers have the right to apply liability measures provided for by the Project rules, as well as the Agreement. If the Project rules provide for other liability measures for violators than the Agreement, then the Project rules have priority.

 

• The Administration has the right to make changes to the Project rules at any time without mandatory notification of the User. The current version of the Project rules is constantly posted on the Project forum.

 

4. Rights and obligations of the Parties

 

The User undertakes to:

 

• Comply with the provisions of the Agreement, as well as the rules of the Project;
• Do not grant access to your own account to other Users if this may lead to a violation of the Agreement or the rules of the Project. The User is independently responsible for the safety of his Account, as well as property, benefits assigned to him;
• Do not purchase game currency and other services through third-party sites \ sources;
• Get acquainted with the Agreement before its acceptance. Account registration means full and unconditional acceptance by the User of the terms of the Agreement in accordance with the norms of the current legislation of Russian Federation;
• At least once every 14 days to get acquainted with the terms of the Agreement and the rules of the Project, as well as independently monitor the changes made to them;
• Not to use any equipment, devices, software or other methods for the purpose of interfering with the activities of the Administration in any form during the provision of services;
• Use the functionality of the provided Project only for its intended purpose;
• Fulfill other obligations stipulated by the Agreement, the Project rules.

 

The User has the right to:

 

• Require the Administration to properly fulfill the terms of the Agreement;
• Use the services provided to him during the entire period of their validity;
• Send proposals to the Administration on improving the quality of the Project, services, additional features, using the appropriate forms and sections of the Project forum for this purpose;
• Exercise other rights provided for by the Agreement, the rules of the Project.

 

The Administration undertakes:

 

• To provide services qualitatively and in full in accordance with the terms of the Agreement.
• To maintain the availability of the Project and its proper functioning throughout the term of the Agreement, but taking into account possible failures, technical limitations in operation, etc., specified in the Agreement.
• To provide services by methods not prohibited by the current legislation of Russian Federation.

 

The Administration has the right to:

 

• Suspend the provision of services in case of technical problems or other valid reasons determined at the discretion of the Administration.
• Require the User to comply with the Agreement, the rules of the Project.
• Apply liability measures against Users who violate the Agreement, the rules of the Project.
• At any time, change the design of the Project, its content, modify, delete or supplement the software and other objects used or stored on the Project resources, any server applications at any time with prior notification to the User through the Project resources on the Internet or without it.
• If necessary, send messages related to the Project to the User by e-mail and other available means.
• Set additional restrictions within the Project, as well as change such restrictions at any time.

 

5. The procedure for entry into force, duration, modification and termination of the Agreement

 

• The Agreement comes into force from the moment of acceptance of its terms by the User by acceptance, in accordance with the procedure established by the Agreement.
• This Agreement is valid indefinitely.
• Either Party has the right to unilaterally withdraw from the Agreement at any time.

 

The Administration has the right to make any changes to this Agreement without sending a prior notification to the User. The new version of this Agreement comes into force at the time of its publication on the website (https://pandawow.me/), unless otherwise specified in the new version of the Agreement.

The User is considered to have unconditionally accepted the new terms of the Agreement if, after their publication on the website (https://pandawow.me/) (effective) he continues to use the services within the Project.

The Administration has the right to terminate the provision of services to the User with a unilateral refusal of further cooperation in the following cases:

 

• violations by the User of the terms of this Agreement, the rules of the Project;
• any User actions that caused a malfunction in the functioning of the Project, its individual parts;
• using the Project's services for illegal and (or) unfair purposes;
• in other cases stipulated by the Agreement, the Project rules, the legislation of Russian Federation.

 

6. Responsibility. Force majeure. Dispute resolution

 

• The Parties are responsible for non-fulfillment or improper fulfillment of their obligations in accordance with the terms of the Agreement, and in the part not regulated by the Agreement - in accordance with the current legislation of Russian Federation.
• In connection with the use of computer and/or other equipment, communication channels and/or computer programs owned by third parties, in the provision of services, the Parties agree that the Administration is not responsible for any delays, interruptions, direct and/or indirect damage or loss resulting from defects in any electronic or mechanical equipment and/or computer programs, or due to other objective technological reasons, as well as as a result of actions or omissions of third parties, problems with data transmission or connection, power outages.
  The Administration is not responsible if the User does not get access to the Project services, but strives to achieve the result of uninterrupted operation of the Project.
• The Parties are released from liability for partial or complete non-fulfillment of obligations under this Offer, if such non-fulfillment was the result of force majeure circumstances that arose after the conclusion of the Offer, which the Parties could not foresee or prevent.
• The force majeure circumstances of the Parties include exclusively the following events that make the fulfillment of obligations by the relevant Party impossible: earthquakes, floods, other natural disasters, fires, nuclear and other industrial accidents, as well as strikes, military actions, civil unrest or acts of state bodies that prevent the fulfillment of the terms of the Offer. All other obstacles, regardless of their nature or characteristics, are not considered force majeure, with the exception of those obstacles that will be specifically recognized by the Parties as caused by force majeure circumstances.
• The Party referring to force majeure circumstances is obliged to immediately inform the other Party about the occurrence and termination of such circumstances and their impact on the possibility of the relevant Party fulfilling its obligations under this Offer in writing.
• The force majeure action postpones the fulfillment of obligations for the period during which such an action takes place. Upon termination of force majeure circumstances, the Parties are obliged to immediately begin fulfilling their obligations.
• In case of disputes arising on issues stipulated by the Agreement or in connection with it, the Parties will take all measures to resolve them through negotiations.
• If it is impossible to resolve these disputes through negotiations, they will be resolved in accordance with the current legislation of Russian Federation.

 

The pre-trial dispute settlement procedure is mandatory, the response period to the claim is 20 (twenty) working days from the date of sending the claim to the other Party.

The claim is sent to the email address. The proper e-mail address of the Administration is the address indicated on the website https://pandawow.me/. The proper e-mail address of the User is the e-mail address specified by him during Account registration.

 

• All disputes between the Parties on which no agreement has been reached are resolved in the judicial authorities at the location of the Administration.
• The applicable law is the substantive law of Russian Federation.

 

7. Exclusive and copyright. Assurances of the Parties

 

• The Administration is the copyright holder of the Project. The User voluntarily chooses a Project to receive services. The User is aware that there are similar projects on the Internet and in case of disagreement with the Agreement, the rules of the Project, the User has the opportunity to receive services under other projects – the Administration does not force, does not impose the services of the Project on the User.
• The User does not have the right to modify (copy) the software used in the framework of the Project in any way, to reverse engineer it, which means decompiling the software in order to determine the structure, design, concept and methodology for the provision of services.
• User's assurances in accordance with the Civil Law of Russian Federation:
  • The User has reached the age of 18 at the time of acceptance of the Agreement or has full legal capacity in accordance with the Civil Law of Russian Federation;
  • There are no circumstances preventing the User from entering into an Agreement;
  • The User plans to use the Project's services for legitimate and bona fide purposes;
  • The User uses the Project's services only for personal use. The User may not use the Project's services or any content contained in the Project (including (but not limited to) other users' content, photos, design, text, graphics, images, videos, information, logos, software, audio files and computer codes) in connection with any commercial activity, such as advertising or imposition any user purchases or sells any products or services that are not offered by the Administration;
  • The User assures the Administration that, if necessary, he will provide reliable personal data about himself, contributing to his identification as a subject of legal relations. The User understands that this assurance is conditioned by the requirements of the current legislation of Russian Federation.
  • The User assures the Administration that he has fully read the terms of the Agreement, the rules of the Project and undertakes to comply with them, as well as constantly independently monitor changes to the Agreement, the rules of the Project.

• Assurances of the Administration in accordance with the Civil Code of Russian Federation:

  • The Administration assures the User that it is not a representative of the copyright holder of the computer game World of Warcraft, electronic services specified in clause 2.1.1.;
  • The administration does not sell (does not grant licenses) pirated versions of the computer game World of Warcraft, but on the contrary directly agitates Users to purchase licensed versions of this game in Steam, Blizzard and other similar stores;
  • The administration does not provide any services in the computer game World of Warcraft. The electronic resources and software specified in clause 2.3 of the Agreement allow Users to get a new experience of interaction with each other, additional formats of gameplay in the computer game World of Warcraft through the use of the game mod World of Warcraft PandaWoW, developed and maintained by the Administration.

 

8. Disclaimer of warranties

 

The project is provided on an "as is" basis, that is, without guarantees of quality and suitability for any explicit or implied purposes of a particular User (Users).

The Administration does not guarantee that the Project will work continuously and error-free. The Administration has the right (and this is an essential condition for the provision of services), without explanation, to deny access to all Users or any of them for a time or forever, to delete any information or any content posted by the User within the framework of the Project.

 

The Administration does not guarantee and is not responsible for the accuracy, relevance, harmlessness and reliability of information posted on third-party Internet resources, links to which are posted within the framework of the Project. When clicking on these links, the User realizes that he is acting solely at his own risk.

The User confirms that he uses the Project's services at his own risk and understands that the Administration is not responsible for third-party Internet resources, software that are or may be associated with the Project at the moment or in the future.

The Administration does not guarantee that any information posted by users within the framework of the Project will meet the criteria of reliability, accuracy and relevance.

The Administration does not guarantee that the information posted by other users cannot cause moral harm, harm to health or losses to the User.

 

9. List of available services:

 

• Unban - from 15 RUB.
• Vip-account - from 16 RUB.
• Character transferring - from 200 RUB.
• Change nickname - from 100 RUB.
• Change appearance/gender - from 150 RUB.
• Change faction - from 250 RUB.
• Buying level - from 50 RUB.
• Buying gold - from 10 RUB.
• Buying any items in the store - from 20 RUB.

 

10. The procedure for making payments by bank cards

 

• Payment cards are accepted for payment: VISA, MasterCard, Maestro, МИР.
• To pay for the goods by bank card when placing an order in the online store, select the payment method: by bank card.
• When making an order payment by bank card, the payment is processed on the bank's authorization page, where you need to enter your bank card details:
   

1. Card Type
2. Card number,
3. Card validity period
4. Cardholder's name (in Latin letters, exactly as indicated on the card)
5. CVC2/CVV2 code
    

• If your card is connected to the 3D-Secure service, you will be automatically redirected to the page of the bank that issued the card to undergo the authentication procedure. For information about the rules and methods of additional identification, check with the Bank that issued you a bank card.

 

11. Refund Policy

 

In case of a technical failure on the service, which resulted in incorrect or incomplete provision of services, a refund is possible.

To solve the problem, send an email to admin@pandawow.me with the following information:

1. Detailed description of the situation
2. Enter your account login
3. Attach the transaction receipt (only from UnitPay)

Application review period: 7 working days.

 

12. Final provisions

 

• The User does not have the right to transfer (assign) to any third party his rights and/or obligations under this Agreement without the written consent of the Administration.
• If any of the terms and/or provisions of this Agreement and/or the Project rules is declared invalid, this will not entail the invalidity of its other terms / provisions and this Agreement, the Project rules and their execution as a whole, as if such a condition had never been part of the Agreement, the Project rules.
• This Offer is made in Russian. In case of disputes on the interpretation of the provisions of this agreement, the Russian version of this agreement shall prevail.
• An integral part of this Agreement is the Policy of protecting the personal information of Users of the site https://pandawow.me/, permanently posted on the Site.

 

The information provided below refers to the domain https://pandawow.me/, and all its subdomains:

 

You can pay for the order with Visa, Master Card, Mir bank cards or via Apple Pay and Yandex payment systems.Money, QIWI or PayPal (the latter is only for buyers from outside the Russian Federation). To pay for the purchase, you will be redirected to the Unitpay payment system server, where you will need to enter the necessary data. When paying with a bank card, the security of payments is guaranteed by the Unitpay processing center.

Unionpay payment system has a confirmed certificate of compliance with the requirements of the PCI DSS standard in terms of storing, processing and transmitting cardholder data. The PCI DSS bank card security standard is supported by international payment systems, including MasterCard and Visa, Inc. The Unitpay system is also a participant in the Continuous Compliance Control PCI DSS Compliance Process (P.D.C.P.) program. Your confidential data required for payment (card details, registration data, etc.) are not received by the online store - their processing is carried out on the side of the Unitpay processing center and is fully protected.

No one, including our online store "https://pandawow.me/", cannot receive your bank card details or other data necessary for making a payment.

 

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Russian

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