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Here's why...

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Some PvP items are only for races of one faction, you can either buy grievous ones to fill the spot until you get enough Conquest to purchase prideful or make a forum post asking of GM's to add you your previous item (if you have the proof you owned it, like a screenshot of the item in your bag / equipped) but I doubt you'll get this approved. Naturally you should get the new item via mail from customer support or already have it in bag once you change faction, but obviously it doesn't work properly here, however I do recommend that you relog just in case it's required in order for you to receive a mail with an item.

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