Unable to purchase bonuses.

[SatanIncarnate]

I tried to purchase 800 bonuses for my Paladin Challenge Mode set like 20 minutes ago, and the payment automatically failed. I know I have the money, and I know that PandaWoW accepts my bank, as I've bought bonuses before. So, someone give some advice or help me? Thanks.

[devonn420]

Having the same problem, help mayb?

[Jegerm]

Donation FAQ.

 

[spoiler=3.7. Cannot buy bonuses per card / SMS / other service: it always says payment denied/card blocked, but i have money. Why?]

There can be several reasons:

• This payment service is temporarily unavailable.
  
• You have chosen the service that does not work with your country / operator / bank / credit cards / payment terminal. You can clarify this per ticket in control panel or per email to payment service.
  
• Payment can not be made, because after a possible transfer on your account will remain insufficient amount. Most mobile operators and banks set a limit of money that should remain on your account after the payment. If you have in the account only the amount of translation and the remainder does not remain, the translation will not be done.
  
• You have exceeded the limit of transactions per day / week / month, etc. Considered not only donations made to the project, but all operations per card / mobile transfers / translation from eWallets for a certain period. Such protection against fraud has a large number of companies offering cards / mobile communications / eWallets.
  
• Payment service blocks your number / card on suspicion of fraud. Clarify this and resolve the situation by contacting them per email or ticket in control panel.

 

How to contact techsupport of payment service:

[spoiler=SMS-Oplata Service]

Per email: support@sms-oplata.org

or (if you speak russian) on their web site: http://www.sms-oplata.org

Send a message with a description of your problem, be sure to include the following at very least:

- Your name

- Your email

 

- Date and time of transaction, text (When you sent SMS, SMS text)

- Your phone number (Include country code!) and phone number to which you've sent SMS

- Which answer you've got (SMS with code or message with error)

- Your Mobile Operator

- Your Country

 

[spoiler=Paymentwall]

You can contact their tech support in your control panel:

[ATTACH=CONFIG]56903[/ATTACH]

Select "my account" and click "Missing Bonuses?"

If your payment was in fact processed by PaymentWall, your transactions show on the next screen (if you were charged they should be there). What you're looking for here is the start Inquiry button. From there you can communicate directly with PaymentWall.

Send a message with a description of your problem, be sure to include the following at very least:

• Which service you've used? (SMS, credit card, bank transfer...)
  
• Date and time of transaction
  
• Your phone number (Include country code!) and phone number to which you've sent SMS
  
• Amount paid
  
• What you sent in SMS (Text)
  
• What happened (you didn't got SMS with code/you've got SMS with error and so on)
  

 

 

 

 

 

Closed