djbobmarley Posted October 7, 2017 Share Posted October 7, 2017 (edited) Hey I just logged on and saw that all my characters had been deleted, they were there yesterday and this has never happend before. Can u pls check yesterdays logs of acc djbobmarleyxd & djbobmarley thanks Edited October 7, 2017 by djbobmarley Link to comment Share on other sites More sharing options...
Weegee Posted October 7, 2017 Share Posted October 7, 2017 Have you checked your "Deleted characters" on the website? And make sure that you have selected the proper realm on which you usually play. Link to comment Share on other sites More sharing options...
djbobmarley Posted October 7, 2017 Author Share Posted October 7, 2017 Yes they're on the deleted chars but it's 300 bonus per char and I had a lot of chars, can't you just restore them? - - - Updated - - - I don't even know if they have gear on them so it's not worth wasting money if they don't have no gear - - - Updated - - - Says someone tried to change one of my characters to an account name: daniellind9430 Link to comment Share on other sites More sharing options...
Weegee Posted October 7, 2017 Share Posted October 7, 2017 Yes they're on the deleted chars but it's 300 bonus per char and I had a lot of chars, can't you just restore them? - - - Updated - - - I don't even know if they have gear on them so it's not worth wasting money if they don't have no gear - - - Updated - - - Says someone tried to change one of my characters to an account name: daniellind9430 About the gear you can check it via Pandawow's armory. Administration has been informed, please hold on. Also, have you shared your account with anyone? (Such as you friends) At the moment i would recommend changing your password A.S.A.P. Link to comment Share on other sites More sharing options...
djbobmarley Posted October 7, 2017 Author Share Posted October 7, 2017 I have already changed my password, and yes I changed my password with one of my old friends who doesn't play anymore. But you can check the IPs of login of last night right? - - - Updated - - - I can't see the armory of the chars if theyre deleted? Link to comment Share on other sites More sharing options...
Weegee Posted October 7, 2017 Share Posted October 7, 2017 We can check the IP's however i don't think that we can help you with this case. Due to the fact that you have account shared with your friend, and it is possible that your friend has shared your account with someone else as well etc. The owner of the account is responsible for whatever happens with it after it has been shared, regardless if the action was made by you or someone else. And my apology, i thought that it was possible to view their equipment / inventory while they are deleted. Link to comment Share on other sites More sharing options...
djbobmarley Posted October 7, 2017 Author Share Posted October 7, 2017 He did not give the account out to ANYONE and the IP would help me in many ways. Can't you just restore all my characters atleast and give me the gear back if it's missing? Link to comment Share on other sites More sharing options...
Game Masters Jegerm Posted October 7, 2017 Game Masters Share Posted October 7, 2017 It's pretty much what Weegee said above. We can't really restore your deleted characters no matter if you shared or you didn't your account with someone else, this is why we have "restore deleted characters" function in our website. If you want to get your characters back just pay for it. As I read above, you mentioned that you used to share your account with a friend so I am pretty sure that he deleted your characters so my recommendation is to not share your account with anyone else again otherwise you will keep having issues with your account safety. Closed Link to comment Share on other sites More sharing options...
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