Rules for creating topics, if you have problems with access to your account

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Rules for creating topics, if you have problems with access to your account/changing email or password

 

Create your topics here, so only administration and you will be able to see it.

 

1. Account login, approximate registration date and indication of where the account was created (country/city/region)
2. Realm (х5, x100 or Fun)
3. Nickname(s) of character(s)
4. E-mail, which was registered on this account and proof of it from the inbox
5. Your IP address, from which you logged into this account.

    

   ► After receiving logs (usually over the past year), we will look at each IP in the list. Specify in advance your possible IP, if they differ from the ones mentioned above. For example, if you entered the game from another city, from another device with another provider. If you do not know the IP-address, specify these regions (region, city)
    
   ► You can check your IP using the following websites:
   https://whoer.net,
   https://whatsmyip.com/
   https://www.speedtest.net/
    
   ► You can't not specify private information in your thread, and then send a private message
   to the Game Master who works with lost accounts
   after thread, so that only he could see it.
    
6. Evidence: old screenshots (older than 3 months), videos/streams from characters on this account, any information that only the account owner could know (for example, actions you performed with bonuses on your account - specify the name of the service/character/item purchased etc. and the approximate date of purchase)
7. If you have more accounts on our server, indicate them and mention 1-2 characters on them
8. A detailed description of the problem

 

 

You should be aware that:

 

• The listed data is necessary for us to check the logs and information. At the end of the topic, all data is deleted. If you contact us again after some time, we will again request your account information and logs from the administrator, and you will have to wait for some time again.
• Logs are checked manually by requesting data from administrator, so it takes a long time to process a thread, sometimes more than a week. Please, be patient.
• We do not guarantee 100% assistance in these matters - it all depends on the logs and evidence that you provide to us to confirm your ownership of the account.
  Transfer of access to the account is only possible after the game master is convinced that the author of thread is the owner of the account. If there is not enough data to make sure of this, or there are data that raise doubts about the truth of the author, access to the account will be denied.
• If you initially disregarded to, the security rules of the account and gave access to third-party persons, then, most likely, assistance will be denied due to doubtful IP logs, if it is not possible to identify the exact owner of the account.
• The administration has the right to refuse assistance if you have ever violated the rules of the project and received a ban for such violations as Insulting Server, Insulting Administration, Insulting Relatives, etc., and also wrote about the same problem earlier and did not make a conclusion from what happened.
• You cannot demand assistance in these matters. The administration helps in restoring access to the account of their own free will.
• Remember that lying to the administration will be followed by the same punishment as for fraud.
• We are not responsible for actions that occurred on the account outside of your knowledge, therefore, we do not charge bonuses (which someone spent), gold, deleted items, etc., in most cases we do not restore deleted characters, moreover in most cases, you can not return sold characters.
• And most importantly, remember the rules:
   

  \ said:

  Responsibility is carried by the account owner, regardless of who committed the actions under this account.

  \ said:

  Administration is not responsible for non-following elementary rules by players with account security.

 

Topic rules :

 

• Flooding in topics is prohibited, otherwise appropriate measures will be taken according to forum rules.
• The re-creation of a thread, if your previous thread got rejected, or an attempt to deceive the administration is punishable.
• Describe the problem according to the rules, adequately, calmly, without swearing. Otherwise, the thread will be rejected.