Problem Change faction

[MatPowa]

I today have change my character horde to ally but when relog i have all off set and weapon staff with problem

1- not change faction all off set

2- lost my staff season 15 arena (is not arrive with email)

3- not have off set priest shadow season 15 but season 14

my character now have name "luceombra" after when i'm horde is "lightshadows"

 

plz Can help with fix ?

 

thks very much

 

P.s = sorry for my ban english.........-.-