There are different sections in which we are active , I am mainly in Problems in the game / Other problems section And i answer tickets in-game , I have told Nemi at Skype that I am not good with things such as Emails So therefore he's on the http://forum.pandawow.ru/forumdisplay.php?f=168 Section because he knows more about it than me.
I am usually in-game and like i said before at "Problems in the game / Other problems" But it depends when someone reloads the page and answers the Topic. Sometimes it can be me , and sometimes it can be Nemi. Nemi usually closes the Threads after solving them, and i leave them open for a day or two after i help a player to see of the problem is solved.
But there are no Rules about who is answering at which section , I have all 4 of the International Tech Support open on my Chrome and i check them daily and refresh them after like 10 - 20 minutes to check for the new topcis / thread. If see's them before me he will Respond faster than me.