Very right, try and restart game and repair character from the webpage : http://cp.pandawow.ru/en/game/repair.html
if that did not work, then i advise you to create a topic in the '' Donation problems ''(http://forum.pandawow.ru/forumdisplay.php?f=166) Section and wait for an worker from the donation department to respond, and solve your problem.
Cheers