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Can't rename my character after I purchased character rename + gender change


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hello guys I have big problem... I want to rename my warrior, but I get error "Could not customize character".

I spent 100 bonuses for "Change nick/gender" and now im getting this error

picture: http://i.imgur.com/YAMHB5T.jpg

 

I relogged few times and I still get same error, I Thought maybe I have to change gender as well so I tried to change to male and it didnt work again, same error.

I clearead cache, still got error. Help.

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