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Gospa

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Greetings!

 

Here's information which could be helpful with your current issue.

 

  1. Check if your account is blocked / banned. You can see that in your control panel on website. If your account is blocked / banned you can make an appeal at this section http://forum.pandawow.ru/showthread.php?t=78845 (Presuming that it is our fault & that we issue the ban by mistake)
  2. Check your client folders carefully. Delete Cache folder which is located in your WoW folder and in your DATA folder. Leave DATA and WTF Untouched and of course Pandawow.exe (launcher). You can also save Interface (Presuming that none of your addons are causing the problem).
  3. It is optional to download a new client, in case your old one may be damaged/corrupted. You should download it from official website or from our, which is fixed and ready to launch. Only theses two clients can fit security requirements and quality. Any other client might be damaged or contain viruses.
  4. Check your realm list. (Make sure that it is set to the pandawow's realm list)
  5. Launch the game with PandaWoW.exe
  6. Enter your Username not your email address.
  7. Check your account and password in control panel on our website. If you can’t access it, could be a problem with your internet / router or ISP.
  8. Also check your antivirus or any other form of PC security software which you might have installed. It could be blocking the game or server connection. Turn off everything, restart your PC and check it. If problem is still there don’t forget to turn everything back online.
  9. If you have followed these instructions and none of them resolved your issue, open a new tread in This section, if the thread isn't made by the following rules / format, it might be closed without any response or help. If its made by the proper format / rules Administration will answer it in following 1-2 days.

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