Talked to you, and found out the Email attached to your Account ( Zinxx ) is unknown, meaning the player could've gotten hacked or somewhat that.
You'll have to fill out some requirements, before demanding an Email change;
1. Account name
2. Realm.
3. Current Email on your account, and the Email you want to be changed to.
4. Your IP address, indicate all of them.
5. Proof, that you really are the owner of the account, and Email
6. Decribe your problem, and why you want to change your Email etc.
Do this in this section: http://forum.pandawow.ru/forumdisplay.php?f=169