Character lost while in character shop. Missing

[mofinjo]

So here is the thing i had a death knight named EBONYKNIGHT, and before i took a big break from wow ( like more then 6months) i had it in shop if i remember corectly i also had undead mage named Puzzling in shop , both characters on x100 realm. now they are both missing and they still exist because when i type their names under "View character" option on website i can still find them. account name is mofinjo