problems with changing my character's race

[stichrev]

About two days ago I bought a change of race with 150 golden points for my character but when I tried to do it I got the message "I could not characterize the character" help

 

---------------------------------------------------------------------------------------------------------------------------------------------------------

 

hace unos dos dias compre con 150 puntos dorados un cambio de raza para mi personaje pero al tratar de hacerlo me sale el mensaje "no se a podido caracterizar el personaje" ayuda

[Scorp]

Hello, can you provide us with a screenshot? Also have you tried to select a different hair color for your character (many players had this issue in the past and this helped)?

[Scorp]

No answer was given by the author.

 

Closed.