If you think it's a bug, report it here: http://forum.pandawow.ru/forumdisplay.php?f=175
And according to the rules: http://forum.pandawow.ru/showthread.php?t=46796
Senshu, please wait. Currently we only one about 1 Supporter handling "hacked accounts" And the supporter has been busy, will look at your thread today.
We recommend you change your password/email immediately.
We can possibly restore you character, but i highly doubt it for reasons.
A greater response will be given by a higher priority staff. Be patient.
Could you approve that the EMAIL attached to the "hacked" account is your?
Is there any picture that you had/have of your Control panel?
Your IP address.
Did you ever share you account information?