We can't do anything else than wanting you to report the bug, so we can fix it
Post it here: http://forum.pandawow.ru/forumdisplay.php?f=175
And according to the rules: http://forum.pandawow.ru/showthread.php?t=46796
If you bought the items within currencies [Does not count DP/Bonuses] We can't refund, E.g: Valor points, justice points, Honor points etc.
If you did buy the from the website, appeal here: http://forum.pandawow.ru/forumdisplay.php?f=166
And according to the section's rules: http://forum.pandawow.ru/showthread.php?t=73154