Then you or your friend should make a change email request at other problems because if he doesn't get email from pandawow it means that the issue is with his email.
Name of violator is missing. We need character name to ban someone so since we can't see the name at the screenshot report is invalid. I am not sure why you can't see his name maybe it's something from your side.
Declined
It was a bug but it's fixed now so from now on you won't have any further issues. As regards, for the played time it's impossible to restore it.
Closed
It was a bug but it's fixed now so from now on you won't have any further issues. As regards, for the played time it's impossible to restore it.
Closed