When such issues occurs GM's/admins follow some steps. One of them is to check if the player really donated for them (account logs) this is what I meant. Also, author didn't provide any screen shots in this thread so we couldn't be sure if he donated, for example he could just ask 1 free item from administration did you get my point now?
Anyway, author opened a new thread in "donate problems" subforum. Hopefully someone will help him as soon as possible.