If someone offended you report him at forums and we will punish him.
Now with the new website it will be way easier to detect wintraders and they will get banned immediately. Also, if you see someone using pqr report him at forums with proofs and make sure that we have an anti hack system and it works fine.
Just because it's lagging sometimes or it's getting disconnected doesn't mean that it's not useful. In fact, majority of players like it for obvious reasons.
Be polite otherwise there is no point to discuss.
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