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Jegerm

Game Masters
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Everything posted by Jegerm

  1. Hello, it could be several reasons like weak connection from your ISP, server restart or an unexpected error. I am going to leave the topic opened for few days so if the issue persists please let us know so we wan try resolve the problem.
  2. Hello, you either installed addons which are from previous or next game expansions or you forgot to extract the addon file inside your Interface folder (Interface>AddOns>Extract all addons inside).
  3. So according to your report we should ban those players because someone whispered you to do 3s and according to your last statement we should issue a punishment because they are noobs. Declined.
  4. It works. If you ignore someone before you enter in a BG/arena aka not being in cross realm the character will be added in your ignore list and you won't be able to see any messages from that player. It is not true. We receive reports from all realms meaning that, if you are even inside cross realm in a BG for example and you report a player we will receive your report. Declined.
  5. We do not accept reports for chat violations anymore in forum, use our in game report player system. Also, answering your question, no we won't permanently mute someone for such minor violations. As I already said in the past numerous times, use /ignore #playername feature if you feel offended or annoyed by him or any other player. Declined.
  6. Write me in P.M. your account name and also when you are trying to connect do you see the "Breaking news" informations, an example below.
  7. Hello, characters can not be moved automatically to a realm. Someone has to use the service otherwise if no one doesn't, the characters will be permanently deleted when the opportunity of moving to a new realm will close. We won't move automatically any characters. Someone logged at 2023-03-31 15:02:02 from Italy in control panel and made the transfer if it wasn't you, then someone else did it. If you share your account with third party people you should ask them, if not you should change immediately your password and email address to avoid such issues in the future but I am informing you that the action can not de undone now. Locked.
  8. Hello, are you using the pandawow launcher and are you sure that your account is not banned?
  9. Issue is resolved. Locked.
  10. Hello, your character got sold at: 2023-02-21 18:54:27 If you insist that you didn't make the selling you can create a new topic at change account details or account restore and make sure to follow the format because we need specific informations from your side. Keep in mind, that if the transaction was made fairly the character can not be returned. Locked.
  11. Hello, wrong section. For this issue you need to open a new thread here and make sure to follow the format because we need specific informations from your side so we can help you out. Closed
  12. Jegerm

    Scarlet Monastery

    Hello, wrong section. You have to make a proper report at bug tracker, provide evidences and indicate what is not working correctly so our developers can figure out the issue and eventually fix it if there is a bug. Moreover, make sure to follow the format because we need specific informations from your side. Closed
  13. The rules for reporting a player. Banned.
  14. Character name is Kitsuné. Banned.
  15. Hello, if a quest is not working properly you need to write at bug tracker so it can be checked by our developer team and make sure to follow the format. Closed
  16. We do not accept reports for chat violations. If someone is offending you, you can always right click on violator's nickname and report him for the appropriate reason. Keep in mind, that "dog" "cry" "noob" or "/spit" does not count as insults. Moreover, if you feel offended from players you can always use /ignore #playername feature. On the other hand, I am really curious how are you so confident that this player did not receive a punishment? Maybe, you have access in our logs and you figured out all by yourself. The player at this time I am writting this message is currently muted for 240 minutes and this is not his first mute for today so you just made another false assumption and spread lies about administration and the efficient of our "report player system". Keep in mind that if a player insult you, you do not have any right to insult him back. If you want to be straight, you have to ignore him and report him to us so we can deal with it, so your punishment for insulting his relatives was justified. Also, permanent forum ban for insulting administration, violating paragraph 1.2 of forum rules and spreading lies without having any kind of evidences for your sayings. Declined
  17. Наказаны.
  18. Declined.
  19. You are welcome, issue is resolved. Closed
  20. Hello, all available language packages can be viewed here. Also, about your log-in issue, can you provide a screenshot or a video proof of what happens when you try to log in, maybe your launcher is not activated?
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