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Jegerm

Game Masters
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Everything posted by Jegerm

  1. I have already recorded this player being afk and I will need you for future reports to record him as well because we can not know when player joined the battleground (referring in score board screenshots with zero damage and heal) and also taking a screenshot of his characters doesn't help at all because only a video proof will prove that the characters are not fighting in the battleground. Both characters obviously belong to the same person and they are now banned.
  2. I already replied in your appeal. Locked.
  3. This specific player violated the wintrading rule several times, that's why all his accounts received permanent ban. Banned.
  4. Not according to rules and we also do not accept reports in forum for chat violations anymore. Declined.
  5. Hello, I already answered in the thread you created at donate problems subforum. Please follow my instructions so we can help you out. Locked.
  6. Already banned, rating will be removed.
  7. Not according to rules. I will check myself if there are any violations about these two players.
  8. Issue is now resolved. Locked.
  9. No answer from the author was given, I am assuming that the issue is now resolved. Locked.
  10. Hello, it could be several reasons like weak connection from your ISP, server restart or an unexpected error. I am going to leave the topic opened for few days so if the issue persists please let us know so we wan try resolve the problem.
  11. Hello, you either installed addons which are from previous or next game expansions or you forgot to extract the addon file inside your Interface folder (Interface>AddOns>Extract all addons inside).
  12. So according to your report we should ban those players because someone whispered you to do 3s and according to your last statement we should issue a punishment because they are noobs. Declined.
  13. It works. If you ignore someone before you enter in a BG/arena aka not being in cross realm the character will be added in your ignore list and you won't be able to see any messages from that player. It is not true. We receive reports from all realms meaning that, if you are even inside cross realm in a BG for example and you report a player we will receive your report. Declined.
  14. We do not accept reports for chat violations anymore in forum, use our in game report player system. Also, answering your question, no we won't permanently mute someone for such minor violations. As I already said in the past numerous times, use /ignore #playername feature if you feel offended or annoyed by him or any other player. Declined.
  15. Write me in P.M. your account name and also when you are trying to connect do you see the "Breaking news" informations, an example below.
  16. Hello, characters can not be moved automatically to a realm. Someone has to use the service otherwise if no one doesn't, the characters will be permanently deleted when the opportunity of moving to a new realm will close. We won't move automatically any characters. Someone logged at 2023-03-31 15:02:02 from Italy in control panel and made the transfer if it wasn't you, then someone else did it. If you share your account with third party people you should ask them, if not you should change immediately your password and email address to avoid such issues in the future but I am informing you that the action can not de undone now. Locked.
  17. Hello, are you using the pandawow launcher and are you sure that your account is not banned?
  18. Hello, your character got sold at: 2023-02-21 18:54:27 If you insist that you didn't make the selling you can create a new topic at change account details or account restore and make sure to follow the format because we need specific informations from your side. Keep in mind, that if the transaction was made fairly the character can not be returned. Locked.
  19. Hello, wrong section. For this issue you need to open a new thread here and make sure to follow the format because we need specific informations from your side so we can help you out. Closed
  20. Jegerm

    Scarlet Monastery

    Hello, wrong section. You have to make a proper report at bug tracker, provide evidences and indicate what is not working correctly so our developers can figure out the issue and eventually fix it if there is a bug. Moreover, make sure to follow the format because we need specific informations from your side. Closed
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